Privacy Policy

Last updated: 26 May 2026

Second Cycle Solutions Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, submit an enquiry, or communicate with us about our services.

1. Who we are

Second Cycle Solutions Ltd is a UK-based resource recovery and circular economy company providing mattress recycling, furniture reuse, commercial clearances and material recovery services.

For privacy enquiries, contact us at:

Email: hello@secondcycleuk.com
Website: secondcycleuk.com

2. Information we collect

We may collect the following information when you contact us or submit an enquiry:

Name
Email address
Phone number
Organisation or company name
Location or postcode
Service required
Approximate quantity
Message or project details
Any other information you choose to provide

We may also collect basic website usage information through cookies or analytics tools, depending on the settings used on our website.

3. How we use your information

We use your information to:

Respond to enquiries
Provide quotes or service information
Arrange collection or partnership discussions
Manage customer and supplier relationships
Improve our website and services
Keep business records
Comply with legal, regulatory and insurance requirements

4. Lawful basis for using your information

We process personal information where it is necessary to respond to your enquiry, provide requested services, manage business communications, or comply with legal obligations.

Where appropriate, we may rely on:

Contract — where processing is needed to provide a service or respond before entering into a contract.
Legitimate interests — where we use information to manage enquiries, improve services and communicate with business contacts.
Legal obligation — where we must keep records for tax, accounting, regulatory or legal reasons.
Consent — where you have clearly agreed to a specific use of your information.

5. Who we share your information with

We may share information with trusted service providers where necessary, such as:

Website and hosting providers
Email and IT service providers
Payment, accounting or administrative providers
Operational partners involved in collection, reuse, recycling or recovery services
Professional advisers, insurers or legal representatives
Regulators or authorities where required by law

We do not sell personal information.

6. How long we keep your information

We keep personal information only for as long as necessary for the purpose it was collected.

Enquiry records may be kept for a reasonable period so we can manage follow-ups, customer service, business records and legal or accounting obligations.

7. Cookies and website analytics

Our website may use cookies or similar technologies to help the site function, improve user experience and understand website performance.

Where cookies are not strictly necessary, you may be asked to provide consent through the website cookie banner or settings.

8. Your rights

Under UK data protection law, you may have rights including the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing
Request transfer of your information
Withdraw consent where consent is the lawful basis

To exercise your rights, contact us at:

hello@secondcycleuk.com

9. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.